VegaTel Support Center

### Windows Installation

1. Download the Windows installer from the Download page

2. Run the installer executable

3. Follow the installation wizard

4. Launch VegaTel from your Start menu or desktop shortcut

5. Sign in with your VegaTel account

### macOS Installation

1. Download the macOS installer from the Download page

2. Open the DMG file

3. Drag VegaTel to your Applications folder

4. Launch VegaTel from Applications

5. Grant necessary permissions when prompted

6. Sign in with your VegaTel account

### System Requirements

- **Windows**: Windows 10 or later, 4GB RAM minimum

- **macOS**: macOS 10.14 or later, 4GB RAM minimum

### First Time Setup

1. Launch VegaTel after installation

2. Sign in with your trial account credentials

3. Configure your audio devices:

- Go to Settings > Audio

- Select your microphone and speakers

- Test audio levels

4. Set up your profile:

- Add your display name

- Set your availability status

- Configure call forwarding if needed

### Audio Configuration

- Ensure your microphone is not muted

- Test audio before making calls

- Adjust microphone sensitivity in Settings

- Select preferred speaker output device

### Troubleshooting Audio Issues

If you experience audio problems:

1. Check that your devices are properly connected

2. Verify device permissions in system settings

3. Restart the VegaTel application

4. Update your audio drivers

5. Contact [email protected] if issues persist

### Making Calls

1. Click the "New Call" button

2. Enter the phone number or contact name

3. Select the call type (Voice/Video)

4. Click "Call" to initiate

### Receiving Calls

1. Incoming calls will display a notification

2. Click "Accept" to answer

3. Click "Decline" to reject

4. Use the call controls during the call

### Call Controls

- **Mute**: Toggle microphone on/off

- **Hold**: Place call on hold

- **Transfer**: Transfer call to another contact

- **Conference**: Add another participant

- **End Call**: Disconnect the call

### Call History

- View all past calls in the History tab

- Filter by incoming, outgoing, or missed calls

- Click any call to view details or call back

### iOS Installation

1. Open the App Store

2. Search for "VegaTel"

3. Tap "Get" then "Install"

4. Authenticate with Face ID or Apple ID

5. Wait for installation to complete

6. Tap "Open" to launch the app

### Android Installation

1. Open Google Play Store

2. Search for "VegaTel"

3. Tap "Install"

4. Wait for installation to complete

5. Tap "Open" to launch the app

### System Requirements

- **iOS**: iOS 13.0 or later

- **Android**: Android 8.0 or later

- Minimum 2GB RAM

- Stable internet connection (WiFi or 4G/5G)

### Initial Configuration

1. Launch VegaTel app

2. Sign in with your trial credentials

3. Grant necessary permissions:

- Microphone access

- Camera access (for video calls)

- Contacts access

4. Configure notification settings

5. Set your availability status

### Permissions

VegaTel requires the following permissions:

- **Microphone**: For voice calls

- **Camera**: For video calls

- **Contacts**: To display contact names

- **Notifications**: For incoming call alerts

### Network Settings

- WiFi is recommended for best quality

- Mobile data (4G/5G) is supported

- Enable WiFi calling if available

- Disable VPN if experiencing connection issues

### Voice Calls

1. Tap the "Dial" tab

2. Enter phone number or search contacts

3. Tap the call button to initiate

4. Use on-screen controls to manage the call

### Video Calls

1. Open a contact

2. Tap the video call icon

3. Wait for recipient to accept

4. Use camera controls to manage video

### Call Management

- **Mute**: Tap microphone icon

- **Speaker**: Toggle speaker phone

- **Hold**: Tap hold button

- **Add Contact**: Merge calls

- **End Call**: Tap end button

### Background Calls

- VegaTel supports background calling

- Lock your phone during calls

- Receive notifications for incoming calls

- Switch between apps while on call

### Installation Steps

1. Open Chrome Web Store

2. Search for "VegaTel"

3. Click "Add to Chrome"

4. Confirm by clicking "Add extension"

5. The VegaTel icon will appear in your toolbar

### Permissions

The extension requires:

- Access to your browsing data

- Microphone access for calls

- Camera access for video calls

- Storage for settings and history

### Browser Requirements

- Google Chrome 90 or later

- Chromium-based browsers (Edge, Brave, etc.)

- Stable internet connection

### First Launch

1. Click the VegaTel icon in your toolbar

2. Sign in with your trial account

3. Grant microphone and camera permissions

4. Configure audio devices

5. Set your availability status

### Extension Settings

1. Click the VegaTel icon

2. Select "Settings"

3. Configure:

- Audio input/output devices

- Notification preferences

- Call recording settings

- Privacy options

### Toolbar Integration

- Click the VegaTel icon to open the popup

- View recent contacts

- Start new calls

- Check call history

- Access settings

### Starting a Call

1. Click the VegaTel extension icon

2. Enter phone number or contact name

3. Select call type (Voice/Video)

4. Click "Call" to initiate

### Call Controls

- **Mute**: Toggle microphone

- **Video**: Toggle camera on/off

- **Screen Share**: Share your screen

- **Chat**: Send messages during call

- **End Call**: Disconnect

### Screen Sharing

1. During a call, click "Share Screen"

2. Select the window or tab to share

3. Click "Share" to begin

4. Click "Stop Sharing" to end

### Call Recording

- Enable recording in settings

- Calls are recorded locally

- Access recordings in call history

- Share recordings with others